Terms & Conditions

These Conditions (defined below) apply to the use of the Website (defined below). Registering as a User (defined below) of this Website and/or making a Purchase (defined below), will be governed by these Conditions and we expect you to read through them carefully. If you do not agree to these Conditions, you may not use or access this Website or make a Purchase.

1. Definitions
1.1 In these Terms and Conditions, the following words shall have the meanings set opposite:-
"Conditions" means these terms and conditions;
"Goods" means the goods advertised for sale on the Website, including but not limited to hair products (shampoo, conditioner, styling products etc), skin care products and electrical hair products (hair straighteners and hair dryers etc);
"Intellectual Property" means patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, trade names, domain names, rights to goodwill, rights in designs, rights in computer software (including source code and object code), database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and similar or equivalent rights which subsist or will subsist now or in the future in any part of the world;
"Order" means a request to purchase Goods submitted through the Website;
"Personal Information" means the information provided by you where you are an individual, on registering with the Website or making a Purchase from the Website;
"Purchase" means a purchase of Goods advertised on the Website made by you submitting an Order as detailed in paragraph 4 and making payment for Goods as detailed in paragraph 5;
"Users" means a registered user of the Website;
"We", "Us" or "Our" means Charlie Taylor Hair Design Limited, a company registered under the Companies Acts (registered company number SC104115) and having its registered office address at 20/22 South Methven Street, Perth, PH1 5NU;
"Website" means the Website located at http://www.charlie-taylor.co.uk and any subsequent URL which may replace it.
2. Access
You are provided with access to this Website in accordance with these Conditions and any Purchases made by you must be made in accordance with these Conditions.
3. Registration
To make a Purchase you are obliged to register with this Website and provide certain Personal Information, to Us. Failure to register with the Website means you will be unable to make a Purchase on the Website.
3.2 You shall ensure that any Personal Information which you are required to provide when you register with this Website is true, accurate, current and complete in all respects.
3.3 You will notify Us immediately of any changes to any Personal Information supplied to Us.
3.4 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use when using this Website.
3.5 Once registration with the Website is complete, you will be given a password which you require to keep confidential. The password should be used by you to access the Website and make Purchases. You should not allow any third party to become aware of your password and/or allow unauthorised access to your account. You are obliged to inform Us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner.
3.6 We reserve the right, at our reasonable discretion, to refuse access to the Website and/or terminate registration of any User for any reason.
3.7 Any and all Personal Information you provide will be held in strict accordance with our Privacy Policy.
4. Purchasing Goods from the Website
Goods are purchased from the Website by the User submitting an Order on the Website. This process involves the following steps:-
4.1.1 You can view Goods available for purchase by clicking on the “product icons” button on the Website.
4.1.2 You can select Goods by adding these to your "shopping basket" by clicking the “add to basket” button.
4.1.3 Once you have finished shopping, click on the “checkout” button. You will then be asked to input your email and password.
4.1.4 At this stage you will leave our Website and be directed to the SECPay secure payment gateway (“SECPay”) where you will be required to input payment details to complete the Order. Please note that your card details are never stored on our servers.
4.2 Once We have received your Order and payment for the Goods, We will then send you a confirmation email, confirming your Order and the delivery details. Only at this stage will your Purchase be complete and the contract between you and Us is formed.
4.3 The Goods which have been ordered will be delivered in accordance with paragraph 5.
5. Payment and Delivery
5.1 Payment can be made by credit or debit card. All card transactions are processed through the Secpay. Secpay accepts most major credit and debit cards, including Visa, Visa Delta, Visa Electron, MasterCard, American Express, Switch, Solo, Maestro, UKASH and JCB.
5.2 All credit/debit card purchases are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to Us, We will not accept your Purchase.
5.3 All prices are inclusive of VAT where applicable at the current rates and are correct at the time of entering the information on to the Website.
5.4 Goods will be dispatched by Royal Mail within 48 hours of the receipt of payment by Us. [Alternative delivery options can be arranged at an additional cost – TO BE DISCUSSED] Delivery will be as detailed in the confirmation email referred to in paragraph 4.2 above.
6. Cancellations and Refunds
6.1 Goods can be cancelled up to 7 working days after the day on which you receive such Goods. Users wishing to cancel an Order can do so by emailing esales@charlie-taylor.co.uk. Notification that your Order has been cancelled will be sent to your email address.
6.2 Refunds will only be given where cancelled Goods are returned to Us within [7] days of cancellation[, along with the original packaging]. [Subject to paragraph 6.3 below,] you will be liable for the cost of returning cancelled Goods. Refunds will be made within [7] working days after cancellation. Any Goods cancelled after this time will not be eligible for a refund.
6.3 We will meet the cost of returning any Goods which are faulty and/or damaged; or any Good which is offered as a substitute to that ordered. [Please outline procedure for returning such Goods].
7. The Website
7.1 We reserve the right to modify or withdraw temporarily or permanently this Website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and or change these Conditions from time to time. It is your responsibility to check regularly to determine whether these Conditions have been changed each time you make a Purchase.
7.2 We do not use cookies in our Website. Cookies are small files which collect information about your use of the Website.
8. Customer Service
In the event of a query or complaint about the Website, our Goods or our service, please contact us by telephone 01738 441711 or by writing at Charlie Taylor Hair Design Ltd, 20-28 South Methven Street, Perth, PH1 5NJ or emailing to esales@charlie-taylor.co.uk.
9. Intellectual Property and Right to Use the Website
9.1 You acknowledge and agree that all Intellectual Property Rights in all material or content supplied as part of the Website shall remain at all times vested in Charlie Taylor Hair Design Limited. You are permitted to use this Website and the material contained therein only as expressly authorised by Us.
9.2 You acknowledge and agree that the material and content contained within the Website is made available for you as a User of the Website for the purpose of browsing or making a Purchase. You may (if necessary to make a Purchase) download such material and content for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content of the Website. You further agree that you shall not, and shall not assist or facilitate any third party to, systematically extract and/or re-utilise parts of the contents of the Website and in particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this Website. You may not create and/or publish your own database that features substantial parts of this Website.
10. Compliance with Laws
This Website may be used by you only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through this Website.
11. Limitation of Liability
11.1 The information presented on the Website is believed to be accurate but should not be relied upon by the User for any particular purpose. We shall not be liable for the content or any omissions from the Website, including any inaccuracies, errors or misstatements in the data available.
11.2 Subject to Condition 11.3 below; Our entire and aggregate liability to you arising under these Conditions or otherwise, including under the laws of negligence shall be limited to the sum of [Five Hundred Pounds Sterling (£500)].
11.3 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from Our negligence or that of Our representatives, agents or employees.
12. Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
13. Waiver
No failures to exercise and no delay in exercising on our part of any right or privilege under these Conditions shall operate as a waiver thereof. A waiver by Us of any breach of the Conditions shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.
14. Entire Agreement
These Conditions govern our relationship with you and represent the entire understanding of the subject matter. We confirm that in agreeing to accept these Conditions you have not relied on any prior representation or communications.
15. Governing Law
These Conditions shall be governed by and construed in accordance with Scots law and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.
16. Statutory Rights
  These Conditions do not affect your rights under law and for more information on what these rights are We would suggest that you contact your local Citizens' Advice Bureau.
  I understand and accept these Terms and Conditions.